- #Nanoheal client should i remove it serial number#
- #Nanoheal client should i remove it software#
- #Nanoheal client should i remove it Offline#
Installed Offline: The customer has installed the support application and the device is offline and not reporting to the server a.iii. Installed Online: The customer has installed the support application and the device is online and reporting to the serverĨ a.ii.
Status: This defines the status of provisioned support application. It also provides the tenure for support services (based on SKU selected Annual/ Incident/Days) 5. SKU Description: This provides information about the link provided to customer is applicable to 1 device or multiple.
Employee Number: This displays the agent P Number. On this date, the Nanoheal client expires. Service End date: Based on the plan that the customer has purchased, this date provides the last date of support to customer. Order date: This is the date on which the customer placed an order for support services.
#Nanoheal client should i remove it serial number#
This is shown in the above figure Entitlement/Case Order Number The agent can view the information from the following page after the system serial number has been matched with the records and complete validation it displays the following information 1. address of the customer ( ID) The below figure shows the page of check entitlement ħ 3.2.1 Check Entitlement The agent can access the information by providing the any one of the following data system serial number, case number, customer ID which will generate the data of the particular machine and the status. Agents can the check status (idle case we are using System Serial number ) 1. Pass it to customer via chat/Ħ 3.2 Check Entitlement/Regenerate The agent has to go to home page and on the right side, he will find the Check Entitlement option as shown in the below figure: From here the Agent can check, edit order status from here. Fill the details by gathering from customer 2. This link to be passed to customer, upon downloading and Running the Exe file, the system will automatically fetch the serial number and fill into the blank:ĥ Rest of the details to be entered as regular by the agent Once the details are filled accordingly the agent has to click on the submit button which in return will generate a provisioning URL link, this is shown in the below figure in short the Agent has to follow the below steps 1. New Agent 3.1 New This option provides the generation of new link for customer end devices, upon clicking on the New tab the page will re-directed as shown in the below figure agent has to fill all the details in the below mentioned order and as shown in the below figure: Enter the type of SKU/contract opting for In case the customer is not to locate of provide the Serial Number/Service Tag number, the agent can click on the Fetch system serial number button, upon which a link will be generated. This represents in terms of percentage, which is shown in the above figure 3 PROVISIONING CONTRACT This provides the link for agent to provisioning and generate new link for the customer this contract consist of different options which are listed below and shown in the below figure.Ĥ 1.
#Nanoheal client should i remove it software#
2.3 Bar Graph This 3 rd row is similar to Pie - chart and segmented on same parameters Total number of orders, Total number of software downloads, Total number of installation on customer device. Orange represents the total number of orders entered Blue represents total number of software downloads Red represents total number of installation taken in customer device. This is shown in the above figure 2.2 Pie-Chart This 2 nd row represents the pie-chart, which is segmented with different colours. Idle number of days for range is 30 days (1 month). 3 2.1 Range Range specifies the variable number of days that has an activity performed depending upon the range total number of orders, downloads link and installation links are determined.